Terms of Sales
1. DEFINITIONS" Clients)"
refers to the Internet user(s) browsing the Site and making an online purchase of Product(s) for personal use.
"Terms of Sales"
refers to these general conditions of sale of Products on the Site.
SAS INCC, International New Creative Concept, holder of the Mercedes-Benz Perfumes license, Simplified Joint Stock Company with capital of €8,000,000, registered in the Versailles Company Register under number 378 944 805, whose head office office is at 8 rue de la Michodière, 75002 PARIS FRANCE. E-mail: email@example.com
means alternatively or collectively SAS INCC for the Mercedes-Benz brand and/or the Client(s).
refers to the perfumery and cosmetic products offered for sale on the Site under the conditions of article 3 below.
means the Mercedes-Benz Parfums e-commerce website accessible via the Internet at the address https://parfums.mercedes-benz.com offering the Products for sale.
2. PURPOSE - SCOPE OF THE GENERAL CONDITIONS OF SALE
The purpose of these General Terms and Conditions of Sale is to define, exclusively on the basis of the relationships they establish on the Internet and only on the Site, the terms and conditions for the online sale of Products by SAS INCC for the Mercedes-Benz brand to Customers. , as well as the rights and obligations of the Parties arising from the online sale of the Products offered on the Site.
They determine all the steps necessary for placing the order and ensure the follow-up of this order between the Parties.
By placing an order for a Product on the Site, the Customer acknowledges having read the General Conditions of Sale and having accepted them without restriction, this acceptance not being in any way conditioned by a handwritten signature on the part of the Customer.
The consultation of the Site by the Customer is also governed by the legal notices of the Site which he accepts without reservation and which are accessible at the address https://parfums.mercedes-benz.com , and by the Personal Data Charter which he accepts without reservation and which is accessible at the following address: https://parfums.mercedes-benz.com/fr/content/11-mentions-legales-et-cgu . It is specified that the Customer may save or print these General Conditions of Sale, provided however that they do not modify them.
SAS INCC for the Mercedes-Benz brand reserves the right to update the General Conditions of Sale at any time.
The General Conditions of Sale apply to all online sales made on the Site to the exclusion of any other document, and in particular the conditions applicable to sales in stores or through other distribution and marketing channels.
The Products offered for sale by SAS INCC for the Mercedes-Benz brand are those that appear on the Site, on the day the Customer consults the Site, and within the limits of available stocks. SAS INCC for the Mercedes-Benz brand reserves the right to withdraw Products from sale at any time.
Product prices are firm. They are indicated in Euros. The current rate is that indicated on the Site, except for typographical errors.
These prices take into account the VAT applicable on the day of the order but do not include the delivery costs which will be invoiced in addition and will be specified to the Customer during the final validation of his order.
The amount of delivery costs is calculated on a flat-rate basis as described in article 8 below.
The price invoiced to the Customer is the price indicated on the order confirmation sent by e-mail by SAS INCC for the Mercedes-Benz brand to the Customer. SAS INCC for the Mercedes-Benz brand may claim an additional amount for import taxes which are the responsibility of the customer. This amount will be requested upon delivery of the order to the Customer.
SAS INCC for the Mercedes-Benz brand reserves the right, which the Customer accepts, to modify its prices at any time, without any other formality than to post the modifications on the Site. However, these changes will not affect the orders that SAS INCC for the Mercedes-Benz brand has accepted before the entry into force of these changes, subject to the availability of the Products ordered.
5. RETENTION OF OWNERSHIP
The Products ordered remain the property of SAS INCC for the Mercedes-Benz brand until full payment of their price.
On the other hand, on the actual date of delivery, the risks (in particular of loss, theft or deterioration) concerning the Products delivered are assumed by the Customer.
6. ORDER TERMS
6.1 Navigation within the Site
The Customer can find out about the various Products offered for sale by SAS INCC for the Mercedes-Benz brand on the Site. The Customer can browse freely on the different pages of the Site, without being bound by an order.
6.2 Registration of the order
To place an order on the Site, the Customer must be of legal age, have legal capacity and hold a bank card as defined in Article 7 below.
In order to place an order, the Customer must:
- either connect to their account on the Site by entering their email address (username) and password;
- or create an account on the Site if he does not have one, by completing a form in which certain fields marked with an asterisk are mandatory for his order to be taken into account (Name, billing address, delivery address, number telephone in particular).
It is specified that the Products are intended for the personal use of the Customer, without any direct relationship with the latter's professional activity. As such, the Customer's attention is particularly drawn to the fact that he cannot order more than five (5) Products of the same reference per order.
Orders will be accepted within the limits of available stocks. To this end, the Customer is informed at the time of order taking, on the information page of the Site describing each of the Products, of the availability of the Product.
If, despite the vigilance of SAS INCC for the Mercedes-Benz brand, the Products ordered are no longer available, SAS INCC for the Mercedes-Benz brand will inform the Customer by e-mail as soon as possible and refund the price. possibly billed by credit to the Customer's bank account.
If the Customer wishes to place an order, he will choose the various Products in which he is interested and which he wishes to purchase, and will express the said interest by clicking on the "ADD TO BASKET" button and will specify the desired quantities in advance. The Product(s) are then added to their “Basket”.
After having filled his “Basket”, the Customer clicks either on the “ORDER” button or “CONTINUE MY PURCHASES” if the Customer wishes to complete his basket. If the Customer clicks on “ORDER” a summary of all the selected products is displayed. The Customer must again click on “ORDER” to access the delivery stage. He must then indicate the billing address and the desired delivery address. If the Customer clicks on the "CONTINUE" button, he will move on to the next delivery stage and thus provide information relating to the delivery method (express or standard mail), the amount of the delivery costs being specified on this occasion.
Once all this information has been entered and validated regularly, the price of the Products – as defined in article 4 – as well as the delivery costs are displayed automatically.
The Customer then clicks on the “CONTINUE” button to proceed to the next step “PAYMENT”.
6.3 Delivery territory eligible for an order
The Customer may place an order for products for worldwide delivery with the exception of the list of countries listed below. Any order mentioning one of the countries listed below will be rejected.
- Central African Republic
- Comoros Islands
- Equatorial Guinea
- Falkland Islands
- Johnston Island
- Saint Pierre and Miquelon
- Saint Helena
- Solomon Islands
- Sao Tome and Principe
- Sierra Leone
- Tokelau Islands
- Wake Island
If the customer resides in one of these countries, it cannot be delivered.
6.4 Final validation of the order
The Customer provides the information relating to the method of payment chosen in accordance with the conditions of article 7 of these General Conditions of Sale.
The Customer must tick the box opposite the message “I have read and I accept the general conditions of sale”.
Before clicking on the “Buy” button, the Customer has the option of:
- check the details of his order and its total price;
- correct any errors made in data entry or modify their order by returning to the previous steps or by browsing the Site.
To definitively validate his order, the Customer must click on the "Buy" button in order to debit his bank account.
The bank account debit authorization issued by the Customer's bank is displayed. It is recommended that the Client save and/or print said debit authorization on paper. When the Customer's bank account is authorized to be debited by his bank, his "Basket" is sent directly to the SAS INCC order preparation service for the Mercedes-Benz brand, the Customer then seeing his order number displayed.
From the moment the Customer confirms his order by clicking on the "Buy" button, the Customer will no longer be able to cancel or modify his order.
However, upon receipt of the order, the Customer may exercise his right of withdrawal under the conditions provided for in article 10 of these General Conditions of Sale.
Following the validation of the payment by the Customer, a confirmation of the acceptance of the order will be sent by e-mail to the Customer by SAS INCC for the Mercedes-Benz brand.
6.5 Confirmation of Order Acceptance
The sale will only be considered final after SAS INCC for the Mercedes-Benz brand has sent the Customer confirmation of acceptance of the order by e-mail.
In accordance with the provisions of article 1369-2 of the Civil Code, the Customer formally accepts the use of e-mail for confirmation by SAS INCC for the Mercedes-Benz brand of the content of his order.
This confirmation e-mail contains all the information communicated by the Customer with an indication, where applicable, of any difficulties or reservations raised by the order (availability of the items ordered, delivery times or method of payment chosen). It mentions the order number assigned to the Customer by SAS INCC for the Mercedes-Benz brand.
Unless the server is unavailable, the Customer may pay for his order after final validation of it on the Site by bank card (Carte Bleue, Visa, Mastercard, Maestro) or via Oney Bank for payment of the order in 3 or 4 installments per CB from 100€ of purchase up to 3000€. Oney/Payplug CGV: https://www.payplug.com/hubfs/CGV%20Payplug%20Oney%20pour%20CGV%20site%20marchand.pdf
The Customer will enter his card number, the expiry date thereof, the name of the cardholder and the visual cryptogram (the last three or four numbers on the back of his bank card).
Payments by check are not accepted.
Payment is made via the secure server of SAS INCC's partner for the Mercedes-Benz brand, Payplug, a secure payment operator. This implies that no banking information concerning the Client passes through the Site. Payment by credit card is therefore perfectly secure.
Information relating to payment by credit card is clearly indicated on the Site, it being specified that if the Customer wishes to obtain additional assistance, he may contact the Customer Relations Department at the address firstname.lastname@example.org.
SAS INCC for the Mercedes-Benz brand reserves the right to refuse any order or any delivery in the event of exceeding the ceilings indicated in article 6.2 hereof, of an existing dispute with the Customer, of total non-payment of an order preceding by the Customer, of refusal of authorization of payment by bank card of the banking organizations.
The Customer guarantees SAS INCC for the Mercedes-Benz brand that he has the necessary authorizations to use the method of payment chosen at the time of validation of the order. In the event of the bank's refusal, the order will be automatically canceled and the Customer notified by sending an e-mail. SAS INCC for the Mercedes-Benz brand reserves the right to suspend or cancel any order and/or delivery, whatever its nature and level of execution, in the event of non-payment of any sum due by Le Customer or in the event of a payment incident.
As part of the fight against Internet fraud, transaction information is controlled by the payment partner designated by SAS INCC for the Mercedes-Benz brand: Payplug. This company is responsible for the storage and automated processing of information relating to each transaction, including bank card details in a secure environment.
Data relating to orders will be recorded and stored in the computer systems of Axome, 30 rue Agricol Perdiguier - 42000 Saint-Étienne.de SAS INCC for the Mercedes-Benz brand.
In general, it is expressly agreed between SAS INCC for the Mercedes-Benz brand and the Customer that e-mails will prevail between the Parties as well as the automatic registration systems used by the Customer Relations Department, the company Axome or by the Site, in particular as to the nature and date of the order.
The archiving of the data relating to the orders is carried out on a reliable and durable support which can be produced as proof.
8.1 The Products are delivered by Colissimo or Fedex according to the following conditions:
Import taxes remain the responsibility of the Customer.
An order preparation time (2 to 3 days) will be taken into account in addition to the delivery time.
8.2 The delivery of items can only take place:
- at the Customer's usual place of residence;
- or to the delivery address indicated by the Customer when ordering, it being recalled that said address must correspond to the usual place of residence of a third party beneficiary chosen by the Customer and residing at the address of the company within which the latter carries out his professional activity if it is located in this same territory.
Will always be excluded deliveries for which the delivery address entered on the Site will be that:
- a hotel or other accommodation;
- a poste restante;
- a post office box;
- of a non-fixed address or domicile (that is to say, and without this list being exhaustive, mobile homes, caravans, campsites, and other non-fixed domiciles) or in a collective place where an individual address cannot be clearly and lastingly attributed to a natural or legal person.
8.3 The delivery of the Products will take place, after payment of the amount of the order has been registered, to the delivery address indicated by the Customer. To this end, the latter undertakes to have communicated an exact delivery address to SAS INCC for the Mercedes-Benz brand.
8.4 The delivery of the Products ordered will take place on the date or within the period indicated to the Customer by SAS INCC for the Mercedes-Benz brand.
8.5 Fedex and Colissimo reserve the right not to deliver to the following countries:
- Central African Republic
- Comoros Islands
- Equatorial Guinea
- Falkland Islands
- Johnston Island
- Saint Pierre and Miquelon
- Saint Helena
- Solomon Islands
- Sao Tome and Principe
- Sierra Leone
- Tokelau Islands
- Wake Island
If the customer resides in one of these countries, it cannot be delivered.
9. ANOMALIES CONCERNING DELIVERY – CONFORMITY – WARRANTY
9.1 The Customer must check that the Products are in good condition upon delivery and that the Products delivered to him correspond to his order. Any anomaly concerning the delivery (damaged packages, missing items compared to the INCC invoice for the Mercedes-Benz brand, late delivery, etc.) must be the subject of reservations on the delivery receipt presented by the carrier. . The Customer must also report this anomaly in writing to INCC for the Mercedes-Benz brand (mail to the following address: INCC PARFUMS - 8 rue de la Michodière, 75002 PARIS FRANCE) or by email to the following address: email@example.com in order to improve the quality of service that may be offered to it and to allow INCC for the Mercedes-Benz brand to carry out an investigation of the carrier.
9.2 In the event that the Customer has reported a missing Product, an investigation with the carrier will be opened and may last up to 21 working days. If during this period, the Product is found, it will be re-routed to the place of delivery designated in the order form.
On the other hand, if the Product ordered is not found INCC for the Mercedes-Benz brand will proceed at its expense to a new shipment of the missing products initially ordered by the Customer or, if the Customer decides to terminate the contract under the conditions of the Article L 138-2 of the Consumer Code, INCC for the Mercedes-Benz brand will reimburse the Customer for all sums paid no later than 14 days following the date on which the contract was terminated.
9.3 In the event that the Products delivered do not comply with his order, the Customer must:
- inform INCC for the Mercedes-Benz brand as soon as possible by post to the following address: INCC PARFUMS - 8 rue de la Michodière, 75002 PARIS FRANCE or by e-mail to the following address: firstname.lastname@example.org justifying the non-compliance of the Product with the order,
- return the Products in question in their original packaging (or, at the very least, in packaging giving equivalent protection to said Products during their return transport), in perfect condition, complete (packaging, hold, etc.) and accompanied by the return/exchange request sent beforehand by post or email. In the event of the return of Products that have been the subject of a promotional offer including one or more gifts against purchase, the gifts granted by INCC for the Mercedes-Benz brand related to the purchase of one or more Products must be returned( s) by the Customer to INCC for the Mercedes-Benz brand.
It is recommended that the Customer keep any proof of the return of the product(s) by registered mail, or by any other means giving a certain date.
In the event that the return of the non-compliant / defective Product is well founded, INCC for the Mercedes-Benz brand will proceed, at the Customer's choice, or failing the Customer's request, at the choice of INCC for the Mercedes-Benz brand, reimbursement of the defective/non-compliant Product by credit to the Customer's bank account, at the latest within fourteen (14) days following receipt, by INCC for the Mercedes-Benz brand, of the returned Product or its exchange to the extent where this Product is available in stock, excluding any compensation.
With the exception of the above hypotheses, no Product exchange is authorized.
It is specified that the return costs are the responsibility of INCC for the Mercedes-Benz brand, which will send the Customer a label "good for the return transport of the package" in the event that the return decision is the consequence of a non - conformity/defectiveness of the Product or an error emanating from INCC for the Mercedes-Benz brand.
9.4 Notwithstanding the specific warranty conditions possibly given to the Customer with the Product delivered, the INCC Products for the Mercedes-Benz brand are subject to the following legal warranties of conformity and relating to defects of the Product sold:
Article L. 211-4 of the Consumer Code: “The seller is required to deliver goods that comply with the contract and is liable for any lack of conformity existing at the time of delivery.
He is also liable for any lack of conformity resulting from the packaging, the assembly instructions or the installation when this has been charged to him by the contract or has been carried out under his responsibility. ".
Article L. 211-5 of the Consumer Code: “To comply with the contract, the goods must:
1º Be suitable for the use usually expected of a similar item and, where applicable:
- correspond to the description given by the seller and possess the qualities that the latter has presented to the buyer in the form of a sample or model;
- present the qualities that a buyer can legitimately expect given the public statements made by the seller, the producer or his representative, in particular in advertising or labeling;
2º Or present the characteristics defined by mutual agreement by the parties or be suitable for any special use sought by the buyer, brought to the seller's attention and which the latter has accepted. »
Article L. 211-12 of the Consumer Code: “The action resulting from the lack of conformity is prescribed by two years from the delivery of the goods. »
Article 1641 of the Civil Code: "The seller is bound by the guarantee on account of the hidden defects of the thing sold which render it unfit for the use for which it is intended, or which so diminish this use that the buyer does not would not have acquired, or would have given only a lesser price, if he had known them".
Article 1648 paragraph 1e of the Civil Code: "The action resulting from redhibitory defects must be brought by the purchaser within two years from the discovery of the defect".
10. RIGHT OF WITHDRAWAL
10.1 In accordance with the provisions of article L.221-18 and following of the Consumer Code, the Customer has a right of withdrawal which he can exercise, without having to justify reasons, within a period of fourteen (14 ) days from receipt of the Products. In the event of the return of Products which have been the subject of a promotional offer including one or more gift(s) against purchase, the gifts granted by INCC for the Mercedes-Benz brand linked to the purchase of one or more Product(s) s) must be returned by the Customer to INCC for the Mercedes-Benz brand. In addition, we specify that the customer will not be able to exercise his right of withdrawal for products made according to his specifications or clearly personalized, such as engraved products.
10.2 In this context, the Customer has the option of returning the Products delivered:
- Within fourteen (14) days from the exercise of his right of withdrawal.
- In their original packaging (or, at the very least, in packaging giving equivalent protection to said items during their return transport), in perfect condition allowing them to be put back on sale by INCC for the Mercedes-Benz brand, complete (unused and unopened product, cellophane-wrapped, etc.). -Benz related to the purchase of one or more Product(s) must be returned by the Customer to INCC for the Mercedes-Benz brand under the same conditions as indicated in this article 10.2.
- Accompanied by the return slip, available on the site
- Or accompanied by any other unambiguous statement expressing its desire to withdraw in accordance with Article L 221-21 of the Consumer Code;
- At the following address: INCC PARFUMS - 8 rue de la Michodière, 75002 PARIS FRANCE / email@example.com
10.3 Return costs are the responsibility of the Customer. INCC for the Mercedes-Benz brand does not accept collect packages.
10.4 If the above conditions are met, INCC for the Mercedes-Benz brand will reimburse the Customer for all sums incurred by him on the occasion of the purchase of the product or Products concerned, including costs return of the Products if the return of the Products complies with article 9.3 or 10.5 of these General Conditions of Sale, within fourteen (14) days following the date of recovery of the Products by INCC for the Mercedes-Benz brand or until the Customer has provided proof of the shipment of these Products, the date retained being that of the first of these facts in accordance with article L.221-24 of the Consumer Code.
- 5 It is specified that the shipping costs are the responsibility of the Customer, except when the return decision is the consequence of a non-conformity/defectiveness of the Products or an error emanating from INCC for the Mercedes-Benz brand . In this case, INCC for the Mercedes-Benz brand will send the Customer a label "good for the return transport of the package"
11. LIMITATIONS OF LIABILITY
11.1 While taking the greatest care and the greatest accuracy in putting the information online, in the descriptions of the articles and in the data available from the Customer Relations Department or on the Site as well as in their regular updating, INCC for the Mercedes-Benz brand cannot be held responsible for non-substantial errors that may occur. Similarly, although the photographs and other reproductions of the articles represent them faithfully on the Site and with - and this, within the limits of the technique and in compliance with the best market standards -, these may however contain errors not -substantial, which the Customer acknowledges and accepts. In any event, in the event of non-compliance of the item delivered with its description, INCC for the Mercedes-Benz brand undertakes to correct this error, under the conditions of articles 9 and 10 below.
11.2 INCC for the Mercedes-Benz brand cannot be held responsible for:
- interruptions or delays recorded by the Customer Relations Department or on the Site due to the execution of maintenance work, technical breakdowns, a case of force majeure, due to third parties or any circumstances whatsoever be, independently of his will;
- the impossibility of the Customer or INCC for the Mercedes-Benz brand to contact the Customer Relations Department and/or to temporarily access the Site, due to facts beyond its control, such as: cases of computer failure, interruptions of the telephone network, the Internet network, failure of the reception equipment of said Internet network, etc.
11.3 INCC for the Mercedes-Benz brand does not guarantee that the Site will be available continuously, without temporary interruption, without suspension or without error.
11.4 The Customer remains the sole judge of the appropriateness and adaptation to his needs and consumption of the items he orders.
11.5 INCC for the Mercedes-Benz brand cannot be held liable for use of the Products that does not comply with their intended purpose.
11.6 INCC for the Mercedes-Benz brand cannot be held responsible for (i) the loss, alteration or fraudulent access to the Customer's personal data, (ii) the accidental transmission of viruses or other harmful elements, resulting from the access to the Internet or the transmissions by electronic mail.
11.7 Without limiting the scope of the other provisions of the General Conditions of Sale, INCC's liability for the Mercedes-Benz brand can only be retained in the event of proven fault attributable to it. In any case, it will be limited to direct damages only.
11.8 INCC for the Mercedes-Benz brand reserves the right to suspend operation of the Site.
12. PERSONAL INFORMATION
The information of the personal information collected (identity, identifier, password, e-mail address, telephone number, billing address, delivery address, means of payment etc.) in the context of distance selling is mandatory, these information being necessary for the treatment, and the delivery of the orders, like for the establishment of the invoices.
The lack of information implies the automatic rejection of the order.
They can be transmitted to partners, in particular commercial SAS INCC for the Mercedes-Benz brand (intermediaries for the payment of orders: Payplug or for the delivery of orders in particular: La Poste / Fedex).
This information and data is also kept for security purposes, in order to comply with legal and regulatory obligations and to allow SAS INCC for the Mercedes-Benz brand to improve and personalize the services offered and the information addressed to the Customer.
This information is strictly confidential.
In accordance with Law No. 78-17 of January 6, 1978 relating to data processing, files and freedoms, the processing of personal information collected on the Site has been declared to the National Commission for 'Computing and Liberties. The Customer has a right to access, modify, rectify and delete data concerning him with SAS INCC for the Mercedes-Benz brand. To exercise this right, the Customer must send a letter to the following address: INCC PARFUMS - 8 rue de la Michodière, 75002 PARIS FRANCE.
Depending on the choices made by the Customer when creating or consulting his account, he will be offered several options, in particular those allowing him to receive newsletters or offers from SAS INCC for the Mercedes-Benz brand or even to authorize the transfer of its data to partners of SAS INCC for the Mercedes-Benz brand. If the Customer no longer wishes, he may at any time request it from SAS INCC for the Mercedes-Benz brand by specifying this in his account under "My profile".
13. FORCE MAJEURE
SAS INCC for the Mercedes-Benz brand cannot be held responsible for the total or partial non-execution of its obligations, if this non-execution is due to a fortuitous event or the occurrence of an element constituting force majeure such as in particular, and without this list being exhaustive, flood, fire, storm, lack of raw materials, transport strike, partial or total strike, or lockout.
These events constitute a cause for the suspension and/or extinction of the obligations of SAS INCC for Mercedes-Benz Parfums towards the Customer, without compensation for the benefit of the Customer.
In the event that this suspension of the performance of the obligations of SAS INCC for the Mercedes-Benz brand continues beyond a period of fifteen (15) days from the notification by SAS INCC for the Mercedes-Benz brand to the Customer of this suspension, the Customer will then have the possibility of canceling the order in progress and it will then be reimbursed by SAS INCC for the Mercedes-Benz brand as soon as possible by crediting the Customer's bank account.
The intellectual property rights attached to the items sold on the Site are and remain the exclusive property of SAS INCC for the Mercedes-Benz brand. All exploitation rights are exclusively reserved to him.
14. INTELLECTUAL PROPERTY
Under these conditions, no one is authorized to reproduce, exploit, distribute or use in any capacity whatsoever, even partially, the intellectual property rights, without the prior written consent of SAS INCC for the Mercedes-Benz brand. SAS INCC brands and logos for the Mercedes-Benz brand are registered trademarks. Any reproduction therefore constitutes an infringement.
All the provisions relating to Cookies are available in the Personal Data Charter at the following address: https://parfums.mercedes-benz.com/fr/content/11-mentions-legales-et-cgu
16. ENTIRE AGREEMENT
The General Conditions of Sale, the Legal Notices of the Site, the Personal Data Charter and the confirmation of the acceptance of the order sent by SAS INCC for the Mercedes-Benz brand by e-mail to the Customer form a contractual whole and constitute the entire contractual relations between the Parties.
17. NO WAIVER
The fact that SAS INCC for the Mercedes-Benz brand refrains from demanding at any given time the execution of any of the stipulations of these General Conditions of Sale cannot be interpreted as a waiver to subsequently invoke said total non-execution. or partial.
18. VALIDITY OF THE GENERAL CONDITIONS OF SALE
If any of the stipulations of these General Terms and Conditions of Sale is declared void in whole or in part, the other stipulations and the other rights and obligations arising from these General Terms and Conditions of Sale will remain unchanged and will remain applicable.
19. APPLICABLE LAW – DISPUTES
These General Terms and Conditions of Sale and the contractual relationship between SAS INCC for the Mercedes-Benz brand and the Customer are governed by French law.
The Customer will have the possibility before any legal action to seek an amicable solution. The contact details of the chosen consumer mediator: CMAP – Consumer Mediation Service, 39 avenue Franklin Roosevelt, 75008 Paris - 01 44 95 11 40 - cmap.fr.