Delivery & Return

1. DELIVERY

The Products are delivered by Colissimo or DHL according to the conditions below.

Import taxes remain the responsibility of the Customer.

An order preparation time (2 to 3 days) will be taken into account in addition to the delivery time.

Delivery of items can only take place:
- At the Customer's usual place of residence;
- Or to the delivery address indicated by the Customer when ordering, it being remembered that said address must correspond to the usual place of residence of a third party beneficiary chosen by the Customer and residing at the address of the company within which the latter carries out his professional activity if it is located in the same territory.

Deliveries for which the delivery address provided on the Site will be that of:
- From a hotel or other accommodation;
- A remaining postage;
- From a post office box;
- From a non-fixed address or domicile (that is to say, and without this list being exhaustive, mobile homes, caravans, campsites, and other non-fixed domiciles) or in a collective place where an address cannot be attributed in a clear and lasting manner to a natural or legal person.

Delivery of the Products will take place, after payment of the amount of the order has been recorded, to the delivery address indicated by the Customer. To this end, the latter undertakes to have communicated an exact delivery address to SAS INCC for the Mercedes-Benz brand.

Delivery of the Products ordered will take place on the date or within the period indicated to the Customer by SAS INCC for the Mercedes-Benz brand.

We serve these countries with DHL:

Albania, Andorra, Argentina, Aruba, Bahamas, Bahrain, Barbados, Benin, Bermuda, Bolivia, Brazil, Bulgaria, Burkina Faso, Cambodia, Canada, Cayman Islands, Chile, China, Costa Rica, Ivory Coast, Croatia, Curacao, Cyprus, Czechia, Ecuador, El Salvador, Equatorial Guinea, Fiji, Finland, Gabon, Ghana, Greece, Guadeloupe, Guatemala, Guinea, Guinea-Bissau, Hong Kong SAR of China, Hungary, India, Indonesia, Iraq, Jamaica, Japan, Kenya , Kuwait, Latvia, Lebanon, Liberia, Liechtenstein, Malaysia, Mali, Malta, Mexico, Moldova, Montenegro, Morocco, Myanmar (Burma), New Zealand, Nicaragua, Niger, Nigeria, North Macedonia, Oman, Panama, Paraguay, Peru, Philippines, Poland, Qatar, Cameroon, Romania, Rwanda, Saint Martin, Senegal, Serbia, Sierra Leone, Singapore, Slovakia, Slovenia, South Korea, Taiwan, Togo, Trinidad and Tobago, Turks and Islands Caicos, Uganda, United States, Uruguay, Venezuela and Vietnam.

And we serve these countries with Colissimo:

France, Austria, Belgium, Germany, Estonia, Ireland, Italy, Lithuania, Luxembourg, Netherlands, Portugal, Spain, United Kingdom, Sweden, Switzerland and Denmark.

All other countries are not served.

2. EXPRESS DELIVERY

We do not currently offer an express delivery service.

    3. DELIVERY ANOMALIES – COMPLIANCE & GUARANTEE

    The Customer must check the good condition of the Products upon delivery and that the Products delivered to them correspond to their order. Any anomaly concerning delivery (damaged packages, missing items compared to the INCC invoice for the Mercedes-Benz brand, late delivery, etc.) must be the subject of reservations entered on the delivery receipt presented by the carrier . The Customer must also report this anomaly in writing to INCC for the Mercedes-Benz brand (mail to the following address: INCC PARFUMS - 8 rue de la Michodière, 75002 PARIS FRANCE) or by email to the following address: contactweb@ incc-group.com in order to improve the quality of service that can be offered to it and to allow INCC for the Mercedes-Benz brand to carry out an investigation of the carrier.

    In the event that the Customer has reported a missing Product, an investigation with the carrier will be opened and may last up to 21 working days. If during this period, the Product is found, it will be re-directed to the delivery location designated in the order form.

    On the other hand, if the ordered Product is not found INCC for the Mercedes-Benz brand will proceed at its own expense to a new shipment of the missing products initially ordered by the Customer or, if the Customer decides to terminate the contract under the conditions of the Article L 138-2 of the Consumer Code, INCC for the Mercedes-Benz brand will reimburse the Customer for all sums paid no later than 14 days following the date on which the contract was terminated.

    In the event that the Products delivered do not conform to the order, the Customer must:
    - inform INCC as soon as possible for the Mercedes-Benz brand by post to the following address: INCC PARFUMS - 8 rue de la Michodière, 75002 PARIS FRANCE or by email to the following address: contactweb@incc-group .com by justifying the non-compliance of the Product with the order,
    - return the Products in question in their original packaging (or, at the very least, in packaging providing equivalent protection to said Products during their return transport), in perfect condition, complete (packaging, hold, etc.) and accompanied by the return/exchange request sent in advance by mail or email. In the event of the return of Products which have been the subject of a promotional offer including one or more gifts for purchase, the gifts granted by INCC for the Mercedes-Benz brand linked to the purchase of one or more Products must be returned ( s) by the Customer to INCC for the Mercedes-Benz brand.

    The Customer is recommended to keep all proof of the return of the product(s) by registered mail, or by any other means giving a certain date.
    In the event that the return of the non-compliant/defective Product is well-founded, INCC for the Mercedes-Benz brand will proceed, at the Customer's choice, or in the absence of the Customer's request, at the choice of INCC for the Mercedes-Benz brand, to the reimbursement of the defective/non-compliant Product by credit to the Customer's bank account, at the latest within fourteen (14) days following receipt, by INCC for the Mercedes-Benz brand, of the returned Product or to its exchange to the extent where this Product is available in stock, excluding any compensation.

    With the exception of the above hypotheses, no Product exchange is authorized.
    It is specified that the return costs are the responsibility of INCC for the Mercedes-Benz brand which will send the Customer a label "good for the return transport of the package" in the event that the return decision is the consequence of a non - conformity/defect of the Product or an error emanating from INCC for the Mercedes-Benz brand.

    Notwithstanding the specific warranty conditions that may be given to the Customer with the Product delivered, INCC Products for the Mercedes-Benz brand are subject to the following legal guarantees of conformity and relating to defects in the Product sold:
    - Article L. 211-4 of the Consumer Code: “The seller is required to deliver goods in conformity with the contract and is liable for any lack of conformity existing at the time of delivery. He is also liable for defects in conformity resulting from the packaging, assembly instructions or installation when this has been his responsibility by the contract or has been carried out under his responsibility. ".
    - Article L. 211-5 of the Consumer Code: “To comply with the contract, the good must:
    1) Be suitable for the use usually expected of similar goods and, where applicable:
    - correspond to the description given by the seller and possess the qualities that the seller presented to the buyer in the form of a sample or model;
    - present the qualities that a buyer can legitimately expect having regard to the public declarations made by the seller, by the producer or by his representative, in particular in advertising or labeling;
    2) Or present the characteristics defined by mutual agreement by the parties or be suitable for any special use sought by the buyer, brought to the attention of the seller and which the latter has accepted. »
    - Article L. 211-12 of the Consumer Code: “The action resulting from the lack of conformity is prescribed two years from the delivery of the good. »
    - Article 1641 of the Civil Code: “The seller is bound by the guarantee for hidden defects in the thing sold which make it unfit for the use for which it is intended, or which reduce this use to such an extent that the buyer does not 'would not have acquired, or would have only given a lower price, if he had known them.'
    - Article 1648 paragraph 1 of the Civil Code: “The action resulting from redhibitory defects must be brought by the purchaser within two years from the discovery of the defect”.

     

    4. RETURN & RIGHT OF WITHDRAWAL

    In accordance with the provisions of article L.121-21 et seq. of the Consumer Code, the Customer has a right of withdrawal which he can exercise, without having to give reasons, within fourteen (14) days from receipt of the Products. In the event of return of Products having been the subject of a promotional offer including one or more gift(s) against purchase, the gifts granted by INCC for the Mercedes-Benz brand linked to the purchase of one or more Products ( s) must be returned by the Customer to INCC for the Mercedes-Benz brand. Furthermore, we inform you that the customer will not be able to exercise his right of withdrawal for products made according to his specifications or clearly personalized, such as engraved products.

    In this context, the Customer has the option of returning the Products delivered:
    - Within fourteen (14) days from the exercise of the right of withdrawal.
    - In their original packaging (or, at the very least, in packaging providing equivalent protection to said items during their return transport), in perfect condition allowing them to be put back on sale by INCC for the Mercedes-Benz brand, complete (unused and unopened product, cellophane, etc.). In the event of return of Products having been the subject of a promotional offer including one or more gift(s) against purchase, the gifts granted by INCC for the Mercedes brand -Benz linked to the purchase of one or more Product(s) must be returned by the Customer to INCC for the Mercedes-Benz brand under the same conditions as indicated in this article 10.2.
    - Accompanied by the return slip, available on the site
    - Or accompanied by any other unambiguous declaration expressing its desire to withdraw in accordance with article L 121-21-2 of the Consumer Code;
    - At the following address: INCC Parfums - 8 rue de la Michodière, 75002 PARIS FRANCE / contactweb@incc-group.com

     Return costs are the responsibility of the Customer. INCC for the Mercedes-Benz brand does not accept freight collect packages.

    If the aforementioned conditions are met, INCC for the Mercedes-Benz brand will reimburse the Customer for all sums incurred by him during the purchase of the product or Products concerned, including shipping costs. return of the Products if the return of the Products complies with article 9.3 or 10.5 of these General Conditions of Sale, within fourteen (14) days following the date of recovery of the Products by INCC for the Mercedes-Benz brand or until 'that the Customer has provided proof of the shipment of these Products, the date chosen being that of the first of these events in accordance with article L.121-21-4 of the Consumer Code.

    It is specified that shipping costs are the responsibility of the Customer, except when the decision to return is the consequence of a non-conformity/defect of the Products or an error emanating from INCC for the Mercedes-Benz brand. In this case, INCC for the Mercedes-Benz brand will send the Customer a “good for return transport of the package” label.