Delivery & Return

1. DELIVERY

The Products are delivered by Colissimo or Fedex according to the following conditions:

 

Import taxes remain the responsibility of the Customer.

An order preparation time (2 to 3 days) will be taken into account in addition to the delivery time.

Delivery of items can only take place:
- at the Customer's usual place of residence;
- or to the delivery address indicated by the Customer when ordering, it being recalled that said address must correspond to the usual place of residence of a third party beneficiary chosen by the Customer and residing at the company's address within which the latter carries out his professional activity if it is located in this same territory.
Will always be excluded deliveries for which the delivery address entered on the Site will be that:
- a hotel or other accommodation;
- a poste restante;
- a post office box;
- a non-fixed address or domicile (i.e., and without this list being exhaustive, mobile homes, caravans, campsites, and other non-fixed domiciles) or in a collective place where an address individual cannot be clearly and lastingly attributed to a natural or legal person.

The delivery of the Products will take place, after payment of the amount of the order has been registered, to the delivery address indicated by the Customer. To this end, the latter undertakes to have communicated an exact delivery address to SAS INCC for the Mercedes-Benz brand.

The delivery of the Products ordered will take place on the date or within the period indicated to the Customer by SAS INCC for the Mercedes-Benz brand.

Fedex and Colissimo reserve the right not to deliver to the following countries:

‐ Central African Republic

‐ Comoros Islands

‐ Cuba

‐ Equatorial Guinea

‐ Falkland Islands

‐ Guinea-Bissau

‐ Iran

‐ Johnston Island

‐ Kiribati

‐ Mayotte

-Myanmar

‐ Nauru

‐ Niue

‐ North Korea

‐ Saint Pierre and Miquelon

‐ Saint Helena

‐ Solomon Islands

‐ Sao Tome and Principe

- Sierra Leone

‐ Somalia

‐ Sudan

‐ Syria

‐ Tajikistan

‐ Tokelau Islands

‐ Turkmenistan

‐Tuvalu

‐ Wake Island

If the customer resides in one of these countries, it cannot be delivered.

2. EXPRESS DELIVERY

The Products are delivered by express by TNT or Fedex International Economy according to the following conditions:

Delivery of items can only take place:
- at the Customer's usual place of residence;
- or to the delivery address indicated by the Customer when ordering, it being recalled that said address must correspond to the usual place of residence of a third party beneficiary chosen by the Customer and residing at the company's address within which the latter carries out his professional activity if it is located in this same territory.
Will always be excluded deliveries for which the delivery address entered on the Site will be that:
- a hotel or other accommodation;
- a poste restante;
- a post office box;
- a non-fixed address or domicile (i.e., and without this list being exhaustive, mobile homes, caravans, campsites, and other non-fixed domiciles) or in a collective place where an address individual cannot be clearly and lastingly attributed to a natural or legal person.

The delivery of the Products will take place, after payment of the amount of the order has been registered, to the delivery address indicated by the Customer. To this end, the latter undertakes to have communicated an exact delivery address to SAS INCC for the Mercedes-Benz brand.

The delivery of the Products ordered will take place on the date or within the period indicated to the Customer by SAS INCC for the Mercedes-Benz brand.

TNT serves: France

FedEx International Economy serves:

Germany

Andorra

Austria

Belgium

Bulgaria

Cyprus

Vatican City

Croatia

Denmark

Spain

Estonia

Finland

Greece

Hungary

Ireland

Italy

Latvia

Lithuania

Luxemburg

Malta

The Netherlands

Poland

Portugal

Czech Republic

Romania

United Kingdom

Slovakia

3. DELIVERY ANOMALIES - CONFORMITY & WARRANTY

The Customer must check that the Products are in good condition upon delivery and that the Products delivered to him correspond to his order. Any anomaly concerning the delivery (damaged packages, missing items compared to the INCC invoice for the Mercedes-Benz brand, late delivery, etc.) must be the subject of reservations on the delivery receipt presented by the carrier. . The Customer must also report this anomaly in writing to INCC for the Mercedes-Benz brand (mail to the following address: INCC Parfums - 8 rue de la Michodière, 75002 PARIS FRANCE) or by email to the following address: contactweb@incc-group.com in order to improve the quality of service that may be offered to it and to allow INCC for the Mercedes-Benz brand to carry out an investigation of the carrier.

In the event that the Customer has reported a missing Product, an investigation with the carrier will be opened and may last up to 21 working days. If during this period, the Product is found, it will be re-routed to the place of delivery designated in the order form.
On the other hand, if the Product ordered is not found INCC for the Mercedes-Benz brand will proceed at its expense to a new shipment of the missing products initially ordered by the Customer or, if the Customer decides to terminate the contract under the conditions of the Article L 138-2 of the Consumer Code, INCC for the Mercedes-Benz brand will reimburse the Customer for all sums paid no later than 14 days following the date on which the contract was terminated.

In the event that the Products delivered do not comply with his order, the Customer must:
- inform INCC for the Mercedes-Benz brand as soon as possible by post to the following address: INCC PARFUMS - 8 rue de la Michodière, 75002 PARIS FRANCE or by e-mail to the following address: contactweb@incc-group.com by justifying the non-compliance of the Product with the order,
- return the Products in question in their original packaging (or, at the very least, in packaging giving equivalent protection to said Products during their return transport), in perfect condition, complete (packaging, hold, etc.) and accompanied by the return/exchange request sent beforehand by post or email. In the event of the return of Products that have been the subject of a promotional offer including one or more gifts against purchase, the gifts granted by INCC for the Mercedes-Benz brand related to the purchase of one or more Products must be returned( s) by the Customer to INCC for the Mercedes-Benz brand.

It is recommended that the Customer keep any proof of the return of the product(s) by registered mail, or by any other means giving a certain date.
In the event that the return of the non-compliant / defective Product is well founded, INCC for the Mercedes-Benz brand will proceed, at the Customer's choice, or failing the Customer's request, at the choice of INCC for the Mercedes-Benz brand, reimbursement of the defective/non-compliant Product by credit to the Customer's bank account, at the latest within fourteen (14) days following receipt, by INCC for the Mercedes-Benz brand, of the returned Product or its exchange to the extent where this Product is available in stock, excluding any compensation.
With the exception of the above hypotheses, no Product exchange is authorized.
It is specified that the return costs are the responsibility of INCC for the Mercedes-Benz brand, which will send the Customer a label "good for the return transport of the package" in the event that the return decision is the consequence of a non - conformity/defectiveness of the Product or an error emanating from INCC for the Mercedes-Benz brand.

Notwithstanding any specific warranty conditions provided to the Customer with the Product delivered, INCC Products for the Mercedes-Benz brand are subject to the following legal warranties of conformity and relating to defects in the Product sold:
Article L. 211-4 of the Consumer Code: “The seller is required to deliver goods that comply with the contract and is liable for any lack of conformity existing at the time of delivery.
He is also liable for any lack of conformity resulting from the packaging, the assembly instructions or the installation when this has been charged to him by the contract or has been carried out under his responsibility. ".
Article L. 211-5 of the Consumer Code: “To comply with the contract, the goods must:
1º Be suitable for the use usually expected of a similar item and, where applicable:
- correspond to the description given by the seller and possess the qualities that the latter has presented to the buyer in the form of a sample or model;
- present the qualities that a buyer can legitimately expect given the public statements made by the seller, the producer or his representative, in particular in advertising or labeling;
2º Or present the characteristics defined by mutual agreement by the parties or be suitable for any special use sought by the buyer, brought to the seller's attention and which the latter has accepted. »
Article L. 211-12 of the Consumer Code: “The action resulting from the lack of conformity is prescribed by two years from the delivery of the goods. »
Article 1641 of the Civil Code: "The seller is bound by the guarantee on account of the hidden defects of the thing sold which render it unfit for the use for which it is intended, or which so diminish this use that the buyer does not would not have acquired, or would have given only a lesser price, if he had known them".
Article 1648 paragraph 1e of the Civil Code: "The action resulting from redhibitory defects must be brought by the purchaser within two years from the discovery of the defect".

 

4. RETURN & RIGHT OF WITHDRAWAL


In accordance with the provisions of article L.121-21 and following of the Consumer Code, the Customer has a right of withdrawal which he can exercise, without having to justify reasons, within a period of fourteen (14) days from receipt of the Products. In the event of the return of Products which have been the subject of a promotional offer including one or more gift(s) against purchase, the gifts granted by INCC for the Mercedes-Benz brand linked to the purchase of one or more Product(s) s) must be returned by the Customer to INCC for the Mercedes-Benz brand. In addition, we specify that the customer will not be able to exercise his right of withdrawal for products made according to his specifications or clearly personalized, such as engraved products.

In this context, the Customer has the option of returning the Products delivered:
- Within fourteen (14) days from the exercise of his right of withdrawal.
- In their original packaging (or, at the very least, in packaging giving equivalent protection to said items during their return transport), in perfect condition allowing them to be put back on sale by INCC for the Mercedes-Benz brand, complete (unused and unopened product, cellophane-wrapped, etc.). -Benz related to the purchase of one or more Product(s) must be returned by the Customer to INCC for the Mercedes-Benz brand under the same conditions as indicated in this article 10.2.
- Accompanied by the return slip, available on the site
- Or accompanied by any other unambiguous statement expressing its desire to withdraw in accordance with Article L 121-21-2 of the Consumer Code;
- To the following address: INCC PARFUMS - 8 rue de la Michodière, 75002 PARIS FRANCE / contactweb@incc-group.com


Return costs are the responsibility of the Customer. INCC for the Mercedes-Benz brand does not accept collect packages.

If the aforementioned conditions are met, INCC for the Mercedes-Benz brand will reimburse the Customer for all sums incurred by him on the occasion of the purchase of the product or Products concerned, including the costs of return of the Products if the return of the Products complies with article 9.3 or 10.5 of these General Conditions of Sale, within fourteen (14) days following the date of recovery of the Products by INCC for the Mercedes-Benz brand or until that the Customer has provided proof of the shipment of these Products, the date retained being that of the first of these facts in accordance with article L.121-21-4 of the Consumer Code.

It is specified that the shipping costs are the responsibility of the Customer, except when the return decision is the consequence of a non-conformity/defectiveness of the Products or an error emanating from INCC for the Mercedes-Benz brand. In this case, INCC for the Mercedes-Benz brand will send the Customer a label "good for the return transport of the package"

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