The Best or Nothing...

Delivery & Returns

1. DELIVERY

The Products are delivered by Colissimo or Fedex as per the following conditions:

 

The import taxes remain the responsibility of the Customer. 

A time period for the preparation of the order (2 to 3 days) shall be taken into account in addition to the delivery time. 

 

The items must only be delivered to:
- the usual place of residence of the Customer;
- or to the delivery address indicated by the Customer when placing the order, it being noted that said address must correspond to the usual place of residence of a third party selected by the Customer and residing at the address of the company at which the latter exercises their professional activity, insofar as this is situated in the same territory.
Deliveries will always be excluded when the delivery address entered into the Site is:
- a hotel or other residential hostel;
- a general delivery;
- a post office box;
- a temporary address or residence (including but not limited to mobile homes, caravans, camp sites and other temporary residences) or in a group home or where an individual address cannot be attributed in a clear and sustainable way to a natural or legal person. 

 

After payment of the order amount is registered, the Product shall be delivered to the delivery address indicated by the Customer. For this purpose, the latter agrees to communicate an exact delivery address to INCC SAS, acting on behalf of the Mercedes-Benz brand.

 

The delivery of the ordered Products shall occur on the date or within the time period communicated to the Customer by INCC SAS, acting on behalf of the Mercedes-Benz brand.

 

Fedex and Colissimo retain the right not to deliver to the following countries: 

           Central African Republic

           Comoros Islands

           Cuba

           Equatorial Guinea

           Falkland Islands

           Guinea Bissau

           Iran

           Johnston Island

           Kiribati

           Mayotte

           Myanmar

           Nauru

           Niue

           North Korea

           Saint-Pierre-and-Miquelon

           Saint Helene

           Solomon Islands

           Sao Tome and Principe

           Sierra Leone

           Somalia

           Sudan

           Syria

           Tajikistan

           Tokelau Islands

           Turkmenistan

           Tuvalu

           Wake Island

If the Customer resides in one of these countries, the order cannot be delivered.

2. DELIVERY - RELATED DEFECTS - CONFORMITY - GUARANTEES

The Customer must verify the good condition of the Products at delivery and that the Products delivered to them correspond to their order. Any defect connected to delivery (damaged package, items invoiced by INCC, acting on behalf of the Mercedes-Benz brand, that are missing, delivery delays, etc.) must be the subject of reservations marked on the delivery receipt presented by the transporter. The Customer must also inform INCC, acting on behalf of the Mercedes-Benz brand, in writing of any defect by letter to the following address: INCC PARFUMS – 85 Avenue de Saint Cloud – 78000 VERSAILLES FRANCE, or by e-mail to the following address: customerservice@incc-group.com, for the purpose of improving the quality of service provided to them and to allow INCC, acting on behalf of the Mercedes-Benz brand, to proceed with an inquiry to the transporter.

 

If the Customer has provided the information regarding a missing Product, an inquiry to the transporter will be opened and could last up to 21 business days. If, during this time, the Product is recovered, it shall be sent to the delivery address designated on the order form.
If, on the other hand, the Product ordered is not recovered by INCC, acting on behalf of the Mercedes-Benz brand, INCC , acting on behalf of the Mercedes-Benz brand, shall send the missing Products that were initially ordered by the Customer at their own cost or, if the Customer decides to cancel the contract under the conditions of Article L 138-2 of the Consumer Code, INCC, acting on behalf of the Mercedes-Benz brand, will reimburse the Customer the total of the amount paid at the latest 14 days after the date that the contract was cancelled.

 

If the Products delivered are not in conformity with the order, the Customer must:
- inform INCC, acting on behalf of the Mercedes-Benz brand, as soon as possible by letter to the following address: INCC PARFUMS – 85 Avenue de Saint Cloud – 78000 VERSAILLES FRANCE or by e-mail to the following address:
 customerservice@incc-group.com with proof of the Product’s non-compliance with the order,

- return the Products in question in their original packaging (or, at least, in packaging providing equivalent protection to said Products during their return transport), in perfect condition, complete (packaging, slip cover, etc.) and accompanied by the return/exchange request sent in advance by letter or e-mail. In the event that the Products formed part of a promotional offer that included one or several gifts with the purchase, the gifts provided by INCC, acting on behalf of the Mercedes-Benz brand, which are linked to the purchase of one or several Products, shall be returned by the Customer to INCC, acting on behalf of the Mercedes-Benz brand.
 
It is recommended that the Customer retain any proof of return of the Product(s) by registered letter, or by any other method that provides a definite date.
Assuming that the return of the non-compliant/defective Product is well-founded, INCC, acting on behalf of the Mercedes-Benz brand, shall, based on the choice of the Customer or, in the event of the absence of a Customer request, based on the choice of INCC, acting on behalf of the Mercedes-Benz brand, proceed with the reimbursement for the defective/non-compliant Product by means of a credit transferred onto the Customer’s bank account at the latest fourteen (14) days after receipt by INCC, acting on behalf of the Mercedes-Benz brand, of the returned Product or its exchange, insofar as this Product is available and in stock, to the exclusion of the payment of any damages.
With the exception of the cases above, no Product exchanges are authorised.
It is specifically noted that the return fees are chargeable to INCC, acting on behalf of the Mercedes-Benz brand, which will address a “voucher for package return delivery” label to the Customer, in the event that the decision to return the item is the result of a non-compliance/defect of the Product or an error on the part of INCC, acting on behalf of the Mercedes-Benz brand.

 

Notwithstanding the specific conditions of any guarantee presented to the Customer with the delivered Product, the INCC Products, acting on behalf of the Mercedes-Benz brand, are subject to the following legal guarantees in conformity with and related to the defects of the Products sold:
Article L. 211-4 of the Consumer Code: “The vendor is required to deliver a good that is in conformity with the contract and to respond to any lack of conformity existing at the moment of delivery.
They shall also respond to any lack of conformity resulting from the packaging, assembly or installation instructions, whenever this same is their responsibility under the contract, or when this was performed under their responsibility." 
Article L. 211-5 of the Consumer Code: “In order to be in compliance with the contract, the good must: 
1º Be fit for the expected purposes for which goods of the same type are normally used and, where necessary:
- correspond to the description provided by the vendor and possess the qualities that the vendor presented to the purchaser in the form of a sample or model;
- have the qualities that a purchaser could legitimately expect given the public statements made by the vendor, the producer or their representative, particularly in advertisements or through labelling;
2º or have the characteristics defined by a mutual agreement between the Parties or be fit for any special use sought by the purchaser, of which the vendor was informed and which they had accepted." 
Article L. 211-12 of the Consumer’s Code: “Any action resulting from a lack of conformity lapses after two years as of the date of the delivery of the goods." 
Article 1641 of the Civil Code: “The vendor is bound to a guarantee relating to the latent defects of the item sold, which would render it unable to be used for its intended purpose, or which would diminish its intended use, and that, had the purchaser been aware of such a defect, they would not have purchased it, or would have purchased it for a lower price.
Article 1648, line 1st of the Civil Code: “The action resulting from the latent defects must be raised by the purchaser within two years as of the date of the discovery of the defect.”

 

3. RIGHT OF WITHDRAWAL

In accordance with the provisions of Article L. 121-21 and according to the Consumer Code, the Customer may exercise the right of withdrawal, without requiring justification, within fourteen (14) days as of the date of receipt of the Products. In the event that the Products formed part of a promotional offer that included one or several gifts with the purchase, the gifts provided by INCC, acting on behalf of the Mercedes-Benz brand, linked to the purchase of one or several Products must be returned by the Customer to INCC, acting on behalf of the Mercedes-Benz brand. Furthermore, it is specified that the Customer cannot exercise their right of withdrawal for Products that were tailored according to their specifications or Products that were clearly personalised, such as engraved Products.

 
In this context, the Customer has the option of returning the delivered Products:
-  Within fourteen (14) days as of the date that they exercise their right of withdrawal.
- In their original packaging (or, at least, in a package providing equivalent protection of said items during their return transportation), in perfect condition allowing them to be placed back into circulation for sale by INCC, acting on behalf of the Mercedes-Benz brand, complete (Product not used and not opened, in cellophane etc.). In the event that the Products returned formed part of a promotional offer including one or several gifts with the purchase, the gifts linked to the purchase of one or several Products and provided by INCC, acting on behalf of the Mercedes-Benz brand,  must be returned to INCC, acting on behalf of the Mercedes-Benz brand, by the Customer under the same conditions indicated in this Article 10.2.
-   Either accompanied by a return voucher, which is available on the Site
-   Or accompanied by any other statement free of ambiguity expressing their desire to withdraw as per Article L 121-21-2 of the Consumer Code;
-   To the following address: INCC Parfums – 85 Avenue de Saint Cloud – 78000 VERSAILLES FRANCE /
customerservice@incc-group.com 

 
The payment of the return fees are the responsibility of the Customer. INCC, acting on behalf of the Mercedes-Benz brand, does not accept parcels sent carriage forward.

 

If the aforementioned conditions are satisfied, INCC, acting on behalf of the Mercedes-Benz brand, will reimburse the Customer the entirety of the amounts paid by them at the time of purchasing the applicable Product or Products, including the fees for the return of the Products should the return of the Products be in conformity with Article 9.3 or 10.5 of these Terms and Conditions of Sale within fourteen (14) days after the date on which the Products were recovered by INCC, acting on behalf of the Mercedes-Benz brand, or until the Customer has provided proof of postage for these Products, the date retained being the first of these occurrences as per Article L 121-21-4 of the Consumer Code.

 

It is specified that the payment of postage fees are the responsibility of the Customer, except when the decision to return the items is the result of a Product non-conformity/defect or an error on the part of INCC, acting on behalf of the Mercedes-Benz brand. If this is the case, INCC, acting on behalf of the Mercedes-Benz brand, shall send the Customer a “transportation voucher for a package return” label.

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